bd33g Privacy Policy

Introduction

bd33g is a trusted online entertainment and betting platform in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy explains how bd33g ("we", "us", "platform") collects, stores, uses, and where necessary shares your ("user", "you") personal information with third parties.

By accessing our platform or registering an account, you are considered to have accepted the terms of this policy. This policy is a supplement to our Terms and Conditions and Responsible Gaming Policy.

bd33g collects various types of information to operate the platform properly and to provide you with a safe and enjoyable experience. The types of information collected are outlined below by category.

1.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only users aged 21 and above may open an account)
• National ID card or passport number (for identity verification where applicable)
• Email address
• Mobile number

1.2 Financial Information

• Mobile number used for financial transactions (bKash, Nagad, Rocket, or Upay)
• Deposit and withdrawal history
• Transaction amounts and timestamps

1.3 Usage Information

• Login and logout times and dates
• Gaming history and betting records
• Preferred games and categories
• Device information (operating system, browser type, screen resolution)
• IP address and connection location (general — not precise GPS location)

We collect information through several methods. Each method is transparent and based on user consent.

2.1 Information provided directly

When you create an account on bd33g, edit your profile, make a transaction, or contact our support team, you supply information directly. This information is stored directly on our secure servers.

2.2 Automatically collected information

Some information is collected automatically while you use the platform. This includes your browsing patterns, pages visited, session duration, and technical device information. This information is used to improve the platform's performance.

2.3 Via payment providers

When a transaction is completed through bKash, Nagad, Rocket, or Upay, the relevant provider shares transaction-related information with us. However, your mobile banking PIN or password never reaches us under any circumstances.

bd33g uses your information only for legitimate and transparent purposes. The main reasons we use your information are outlined below:

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions and ensuring their security
• Preventing fraud, money laundering, and illegal activity
• Verifying age and enforcing responsible gaming policies
• Providing 24/7 customer support — via live chat and email
• Identifying and resolving technical issues
• Personalising the user experience and sending relevant notifications
• Conducting analysis and research to improve the service
• Complying with applicable laws and regulations
• Managing bonuses, promotions, and VIP rewards programmes

The security of your personal information is our highest priority. bd33g uses advanced SSL encryption technology to keep your information protected during transmission. Multiple layers of security are maintained to protect our servers.

4.1 Technical security measures

• SSL/TLS encryption — all data transfers are encrypted
• Firewall and intrusion detection systems
• Regular security audits and vulnerability assessments
• Two-factor authentication (2FA) support
• Automated monitoring to detect suspicious activity

4.2 Data retention period

We retain the necessary information for as long as your account is active. After an account is closed, certain information may be kept for a defined period for legal compliance, dispute resolution, or fraud prevention purposes. Once that period expires, the information is securely deleted or anonymised.

4.3 Password security

Your account password is stored in encrypted form. No bd33g employee will ever ask for your password. If anyone asks for your password, it may be a scam — report it to [email protected] immediately.

We do not sell your personal information. However, in certain circumstances it may be necessary to share limited information with trusted partners.

5.1 Payment providers

We share relevant financial information to process transactions through bKash, Nagad, Rocket, and Upay. These providers follow their own privacy policies.

5.2 Technology service providers

We work with certain trusted third-party technology providers for platform infrastructure, security, and analytics services. The access these parties have to your information is limited and strictly controlled.

5.3 Legal obligations

If there is a valid legal order, investigation, or court directive, we are required to provide necessary information to the relevant authority. In such cases, we will make every possible effort to protect your interests.

bd33g uses cookies and similar tracking technologies. These are small data files stored in your browser that help improve your experience on the platform.

6.1 Types of cookies we use

• Essential cookies: Maintaining login status, ensuring security — the platform cannot function properly without these
• Performance cookies: Monitoring page loading speed and identifying technical issues
• Preference cookies: Saving your language, theme, and display preferences
• Analytics cookies: Analysing overall usage patterns — not personally identifiable

6.2 Cookie controls

You can disable or delete cookies from your browser settings. Keep in mind that disabling essential cookies may prevent some important platform features from working correctly.

As a bd33g user, you have several important rights regarding your own information. We respect these rights and are committed to helping you exercise them.

7.1 Right to access

You can find out what information we hold about you. Upon a written request, we will provide a summary of the information stored against your account.

7.2 Right to correction

If any information in your profile is incorrect or incomplete, you may request a correction. We will make the necessary changes within a reasonable timeframe.

7.3 Right to deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations, ongoing transactions, or disputes.

7.4 Right to opt out of marketing communications

If you do not wish to receive promotional emails or notifications, you can let us know at any time by contacting [email protected]. Essential account-related notifications will continue to be sent.

• Update your information directly from profile settings
• Contact us via live chat or email for assistance
• Notify the support team if you wish to close your account
• Write to [email protected] for any questions about your information

bd33g is a platform exclusively for adults. Only individuals aged 21 or above may register and play on this platform.

We do not knowingly collect personal information from any minor. Age verification is in place during the registration process. If a minor's account comes to our attention, it will be closed immediately and any collected information will be deleted.

If the bd33g platform contains links to external websites (such as payment provider portals), those websites are governed by their own privacy policies. Once you leave bd33g and enter another website, the data collection practices of that site are outside our control.

We recommend that you read the privacy policy of any third-party website before using it.

bd33g reserves the right to amend this Privacy Policy as needed. This policy may be updated due to changes in the scope of services, the addition of new technologies, or legal obligations.

We will post a notice on the platform for any significant changes and, where applicable, notify you by email. You will be given the opportunity to review the updated policy.

Continuing to use the platform after changes have been made will be taken as acceptance of the updated policy. We therefore recommend checking this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team. We provide support 24/7 in both Bengali and English.

•   Get instant support via live chat
•   Email us at: [email protected]

Privacy-related requests are usually responded to within a few business days. For urgent matters, use live chat for faster help.